Returns & Exchanges

Where Returns Happen

Since checkout and delivery are handled by our retail partners, returns go back the same road: the store where you completed the purchase accepts the return and issues the refund. Their order page has the return button and the label.

The 30-Day Window

Our partners honor a 30-day return window on most items. One thing is specific to oral care: these are hygiene products, so returns are accepted on unopened cases with seals and wrappers intact. A carton with the tape uncut goes back without questions; a case of unwrapped brushes cannot be restocked, for the same reason you would not want to receive one.

How It Works

1. Open the order in your account at the partner store where you bought the item.
2. Start a return or exchange there and print the label they issue.
3. Pack the case and drop it with the carrier — the refund follows the partner’s usual schedule, back to your original payment method.

Exchanges

The 144-pack instead of the 100, adult brushes instead of children’s, regular instead of sensitive — most partners handle it as a return plus a fresh order, which is usually the fastest route to the right case.

Damaged in Transit

Crushed cartons and split tubes happen to careless carriers. Photograph anything that arrives damaged and report it on the partner’s order page right away — damaged-item claims are replaced or refunded at no cost. Stuck anywhere in the process? support@freshmint-shop.pages.dev and we will help you find the right door.